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May 23, 2019: Voice of the Customer research study

Home Hardware Stores Limited will issue an RFP for the completion of a Voice of the Customer research study to understand consumer retail expectations of omni-channel retailers, inclusive of Home Hardware. The project requirements are that the selected vendor will gather statistically relevant sample sized consumer research data, analyze research findings, and report on research findings outlining common consumer expectations.

If you are interested in participating in the RFP process, please reply to the following topics:

  1. Proven experience with retail consumer expectation Voice of the Customer (VoC) research;
    a. Please explain how you have taken the research and made an impact on retail operations.
  2. Proven UX experience – deep digital experience + research;
    a. how you have taken the research and made an impact on digital platform.
  3. Must be available to present findings and report in person at Home Hardware Stores Limited in St Jacobs.

Please add your contact information and any reference that you can share with us at this point.

We thank all applicants for their interest, Please consider that only selected candidates will be contacted.

*** Please send all submissions to AnniePettit at gmail dot com. Every submission will be forwarded confidentially.  ***

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